On-demand Webinar Series:

Mastering Text Messaging: Keys for Success, Trends & Compliance

 


Text messages are typically read within three-minutes and responded to within one hour – all at a cost of around $0.03 a message.

It’s no wonder text messaging is fast becoming the channel of choice to engage consumers at the lowest possible cost.

In this Webinar series, we explore real-life successes, trends, as well as key compliance issues so you can make the most of this powerful channel.

Register to Learn:

How leading companies use text messages to collect, inform, remind and motivate customer behavior
What you should know about gaining consent and complying with the TCPA
Innovations in real-time, text conversations that maximize engagement
Sessions
Part One – Topic: Mastering Text Messaging | Keys to Success
Date & Time: On-demand
Duration: 45 minutes

Part Two – Topic: Mastering Text Messaging | Trends & TCPA Compliance
Date & Time: On-demand
Duration: 45 minutes

About the presenters

Chris Wilkerson
Enterprise Director of Payment Services (Collections)
Time Warner Cable

Chris is responsible for the customer contact and retention strategy for the TWC enterprise delinquent customer base. With more than 15 years in the collections space, he has a deep understanding of effective strategies for collections outreach. Chris is an active board member of the Telecommunications Risk Management Association where he collaborates with other industry leaders to improve customer retention and collection strategy and process.

Vance Clipson
Senior Principal, Industry Solutions
Nuance Communications

Vance helps direct overall strategy, marketing and go-to-market execution for Nuance Enterprise’s healthcare business. He brings more than 20 years of experience translating healthcare industry needs and data into market strategy, products and programs. Prior to joining Nuance, Clipson held positions with Milliman Care Guidelines, PacifiCare Health Systems and the American Cancer Society. Clipson holds a MBA with Honors from the University of Notre Dame.

Brian Moore
Senior Principal
Nuance Communications

Brian Moore is a senior principal at Nuance Communications, where he advises clients in retail banking, mortgage and other lines of lending on customer experience, collections strategy and regulatory compliance. He’s been applying technology to the challenge of improving business results and customer satisfaction for over 30 years. Brian is a frequent speaker at industry events and author for publications including Bank Innovation, Mortgage Banking and Servicing Management.

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