On-demand Webinar

The Re-Enrollment Model: 3 Keys to Retaining Exchange Members


The passage of the ACA and advent of exchanges has given rise to a new kind of healthcare consumer.

New to traditional health plans, these individuals and small groups have little loyalty – yet represent a massive opportunity for plans.

Learn how to attract and retain the new breed of more than 32 million consumers participating in ACA marketplaces in this Webinar.

Webinar Topic
3 Keys to Exchange Member Re-Enrollment
Date and Time
60 minutes
Attend to learn:

What sabotages loyalty – learnings from top plans
The top 5 new member inquiries & how to efficiently respond to each
Preferences of key segments such as Medicare beneficiaries, Millennials, and Generation Xers

About the presenters

Vance Clipson
Senior Principal
Healthcare Solutions, Nuance Communications

Vance directs overall strategy, marketing and go-to-market execution for Nuance Enterprise’s healthcare business. He brings more than 20 years of experience translating healthcare industry needs and data into market strategy, products and programs. Prior to joining Nuance, Clipson held positions with Milliman Care Guidelines, PacifiCare Health Systems and the American Cancer Society. Clipson holds a MBA with Honors from the University of Notre Dame.

Jay Castergine
Business Consultant
Nuance Communications

Jay has over twenty years of sales, marketing and consulting experience dealing with enterprise accounts. His vertical industry experience includes healthcare, utilities, financial services and telecommunications as well as knowledge of business management and all phases of contact center technology. Designing and building innovative solutions that strive for exceptional customer experience has been a key focus in his career. Prior to joining Nuance, Castergine has held numerous management positions at Western Union and Electronic Information Systems, Inc.

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